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Shipping Policy

Order Processing Time

Once you place an order with us, we do our best to have your order packed and ready for the shipper within three business days for all full size Motherlode product sizes.

Orders containing several sample, micro, mini, classic and / or travel size products could take up to 5 - 7 days to fulfill since these products are produced as they are received per order.

Please be aware that there may be additional delays due to our company attending shows in other parts of the country that may delay your order processing by a few days or so.

We appreciate your understanding with this matter.

 

Shipping Cost

Surreal Makeup receives a discount on shipping from our package carriers, we pass these savings on to you, our customer.  You pay what we pay directly from the carrier.

We do not add any unnecessary fees or charges to your order, your shipping cost is calculated by package weight and your geographic location.

Domestic orders in the US that are $40. or more will activate a free shipping option during checkout.

Lost/Stolen package

We will do our best to replace lost / stolen packages. 

If your tracking confirmation shows "Delivered", but you did not receive your package, please contact your local post office immediately as well as file a police report.  A police report will be required to replace your package.

Packages that are lost in the mail will be replaced with identical products or store credit. No cash refunds for items lost or stolen in the possession of Postal Carriers.

Please verify that your shipping address is correct before completing your order.  Packages that are returned due to a Non Valid mailing address will be reshipped at buyers expense.

International Shipping

We accept international orders, our processing time to carrier is the same as our domestic orders, 1 - 3 business days. This may be delayed by a couple of days due to show schedules.

International shipments take a minimum of seven business days to travel to your location once the carrier has received them. 

Please keep in mind that all international orders will need to go through customs, which may delay your package delivery by a few days to several weeks.

Customs Fees

International customers are fully responsible for any fees / taxes / tariffs imposed by your countries Customs Department. Delivery of product may be denied or cancelled if these fees are not paid. 

Surreal Makeup is not responsible to cover / pay any extra fees that may be imposed by your local Customs Department in your country.

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